Tag Archives: ChangeWave

A new survey (ChangeWave Research) revealed that almost all users of iPhone 4 are satisfied with the new unit despite numerous difficulties and antenna issues.

214 independent users took part in the survey, and 73 % of them informed that they are “very satisfied” with the device. What concerns the rest of interviewers, 22 % were “somewhat satisfied.” It is obviously that these satisfaction scores are considered to be very high. One more reason to this fact is the controversy that concerned iPhone 4 since its launch.

Nevertheless, these scores are lower than the iPhone 3GS ones which were received in the months after its release. Last year ChangeWave Research reported that 83 % of iPhone 3GS users were “very satisfied” with it and 18% told they were “somewhat satisfied.”

Consequently, customer satisfaction ratings of the iPhone are somewhat worse than those of the iPhone 3GS’s.

When it goes to the reaction of the iPhone 4 users’ to antenna issues with their device, most of them told they were rather tied, while 25% of the owners reported this issue as a problem. The #1 dislike of the iPhone 4’s users is the “Requirement to Use AT&T’s Network” (27%).

Despite well-known antenna issues with the iPhone 4, its users reported a lower dropped call rating when compared to iPhone 3GS (5.2% in July 2010 and 6.3% in June 2010 respectively).

Additionally, 74% of iPhone 4 users are “very satisfied”/”somewhat satisfied” with a free case solution to antenna problems.

In accordance with ChangeWave, the iPhone 4 is the best smartphone in terms of satisfaction ratings of its users.